Customer Care Associate

Nashville, TN

Jobs Description

We are looking for energetic, positive, and professional candidates to join our team at Innovative Skincare. We love team members that are creative thinkers, eager learners, and have enthusiastic personalities. We are seeking someone with a background in the beauty industry who loves to educate, sell and excels in customer service, and who wants to be part of an exciting growing company!


  • Be the voice of the company & provide exceptional customer service with positive energy, integrity, honesty, and knowledge that promotes the culture, values and mission of Innovative Skincare
  • Provide exemplary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
  • Resolve customer concerns in a timely and efficient manner
  • Support outside Sales team as directed by Management
  • Educate customer base on current offers, products, promotions, etc.
  • Actively promote product sales by educating customers on products, promotions, incentives, etc.
  • Participate in projects and all other duties assigned by management

Skills Required

  • Friendly, upbeat personality with positive energy
  • Behavior that promotes the company culture by working with the highest integrity and honesty
  • Ability to make strong connections with any type of personality and enjoy people interaction
  • Excellent multitasking abilities
  • First class phone etiquette
  • Exceptional follow-up & problem-solving skills
  • Willing to learn new concepts and explore out of the box ideas
  • Ability to demonstrate superior judgment
  • Proven ability to meet goals and objectives
  • Excellent communication skills both written & verbal
  • Excellent computer skills are mandatory
  • 2-3 years of Sales & Customer Service experience in the Cosmetics, Skincare, Spa/Salon or related field

Job Details