Last Updated: January 26, 2023
- Information We Collect
- How We Use the Information We Collect
- Disclosure of User Information to Third Parties
- Access to Your Personal Information
- Data Retention
- Third-Party Websites
- Technology Utilized on the Service and Do Not Track Signals
- Third-Party Partners
- Safe Shopping Policy
- Your California Privacy Rights
- California Consumer Privacy Act
- Information We Collect
- Use of Personal Information
- Sharing Personal Information
- Your Rights and Choices
- Right to Personal Information
- Right to Correct Personal Information
- Right to Request Deletion of Personal information
- Right to Restrict Sensitive Personal Information Processing
- Right to Opt-Out of the Sharing or Sale of Personal Information
- Exercising your CCPA Rights
- Non Discrimination
- International Privacy Laws
- Additional Information
- Customer Care
INFORMATION WE COLLECT
We may require Users who use the Service to give us contact information, which may include, but is not limited to, the User’s name, mailing address, phone number, email address, cookies, IP logs, and other information (collectively “Personal Information”).
We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this website, such as information regarding which of our pages are most popular, your IP address, browser, city, time zone, referring URL, and operating system. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics, developing marketing plans, customizing content, and improving the website. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners.
HOW WE USE THE INFORMATION WE COLLECT
The Company may use the information that you provide to fulfill your request for a product, information, or other service, or respond to an email or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, usage tips or promotions, help improve our website(s) or services, or customize visitors' experience at our website(s). The Company may also use your personally identifiable information to send you information about products, services and special offers. However, we want to communicate with you via email correspondence only if you want to hear from us. If for any reason you would no longer like to receive email messages from the Company, you can email us [email protected] to remove yourself. Please allow up to 10 days for us to process your request.
Please note, if you opt not to receive marketing emails from the Company, you may still receive "Transactional" email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.) If you have questions or concerns regarding this statement, please contact us [email protected].
We may contract with companies or individuals to provide certain services including email and hosting services, credit card processing, shipping, data management, surveys and marketing, promotional services, etc. We call them our Service Providers. We may share personally identifiable information with Service Providers solely as appropriate for them to perform their functions, and they may not use such information for any other purpose.
We do not share your credit card or other account information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order.
DISCLOSURE OF USER INFORMATION TO THIRD PARTIES
In addition to the use of information described above, the Company reserves the right to disclose information provided by Users (including Personal Information) as follows:
Disclosure By Law. You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend the Company’s, or a third party’s, rights or property; or (3) protect someone’s health or safety, such as when harm or violence against any person (including you) is threatened.
ACCESS TO YOUR PERSONAL INFORMATION
We give you account settings and tools to access and control your personal data regardless of where you live. You may access your personal information by signing into your account. From there you can correct or modify your information.
Certain information will actively persist on the Service even if you close your account, including messages you posted on our Service. In addition, personal information may remain in our archives and information you update or delete, or information within a closed account, may persist internally for our administrative purposes, legal compliance reasons, to the extent permitted by law. In addition, we typically do not remove information you posted publicly through or on our Service.
We keep your information, such as your name, email address and phone number for as long as you keep your account in existence. In some instances, we will delete the information you provide to us after it is no longer needed. We also keep information about you and your use of the Service for long as it is necessary for our legitimate business interests, for legal reasons, and to prevent harm to you, any third party, or us.
The Service is not intended for persons under 13 years of age, or any higher minimum age in the jurisdiction where that person resides (“Child” or “Children”) and is not intentionally developed for or directed to Children. We do not knowingly solicit or collect any information from Children, nor do we knowingly market our products or services to Children. If we learn that we have collected information of a Child, we will take steps to delete such information from our files as soon as possible and, if applicable, terminate that Child’s account.
The Service may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites, and the inclusion of the linked third-party websites on the Service does not imply our endorsement of the third-party website and/or content and materials found at the linked website, except as specifically stated otherwise by the Company. You will need to check the policy statement of these other websites to understand their policies. When you access a linked site, you may be disclosing private information. It is your responsibility to keep such information private and confidential.
TECHNOLOGY UTILIZED ON THE SERVICE AND DO NOT TRACK SIGNALS
We employ several commonly used technologies on this website: cookies, clear gifs, networking traffic monitoring and active scripting. We use these to monitor the performance of the Website, measure its effectiveness, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our websites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. If you disable cookies, you may be unable to order or use other features of our website. If you experience any problems, please email us at [email protected].
"Clear gifs" (also known as "web beacons") are tiny graphics with a unique identifier, similar in function to cookies, and are used to help us better optimize our advertising.
"Network traffic monitoring" is programming that monitors and analyzes network traffic and can be used to capture data being transmitted on a network, including plain-text data and computer IP addresses.
"Active scripting" is programming code that is designed to collect information about your interactions with the website, such as which links you click on. The code is temporarily downloaded onto your computer or mobile device from our server or a third-party service provider, is active only while you are connected to the website and is deactivated or deleted thereafter.
Do Not Track Signals from Web Browsers – The Website is not presently configured to support Do Not Track (“DNT”) signals from web browsers and mobile devices.
We partner with Google and use various Google cookies and tools for analytic services, marketing purposes, and targeted advertising. These Google cookies and tools collect data when you browse and interact with our websites. We may use your browsing interests over time to deliver targeted advertising and other content that is customized for you.
You may be able to change browser settings to refuse and/or disable cookies when you access the Service through a web browser. The steps to do this vary depending on the browser used, but generally can be found by using the “Help” feature available on your browser. However, if you do that, the websites may not work properly and/or personalized features of the websites will be disabled. If you want to opt-out of Google Analytics, you may download and activate an opt-out browser add-on. You learn more and download this opt-out tool at tools.google.com/dlpage/gaoptout.
We take the security of your Personal Information seriously. We appreciate your patronage, and we will employ reasonable measures designed to protect your information from unauthorized access and unsolicited contact from third party groups. To that end, all sensitive personal information is transmitted through secure networks supported by SSL encryption. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information. Please note, however, that although we employ industry-standard security measures to safeguard the security of your personal information, no transmissions made on or through the Internet are guaranteed to be secure.
You are responsible for safeguarding and preventing unauthorized access to user information and the password You use to access our Service. You agree not to disclose your user information and/or password to any third party. You are responsible for any activity using your account, whether or not You authorize that activity. Please immediately notify the Company of any unauthorized use of your account.
SAFE SHOPPING POLICY
Our policy is that you pay nothing if unauthorized charges are made to your card as a result of shopping on one of our websites. It is determined that under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
YOUR CALIFORNIA PRIVACY RIGHTS
California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please write to us at the following address:
Science of Skincare, LLC
DBA iS CLINICAL or INNOVATIVE SKINCARE
3333 N. San Fernando Blvd.
Burbank, CA 91504
California Consumer Privacy Act
The California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA” and collectively, the “Act”), provides California residents with specific rights regarding their personal information. It should be noted that personal information under the Act does not include publicly available information from governmental records and de-identified or aggregated consumer information. This section describes your rights under the Act and explains how to exercise those rights.
Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
|A. Identifiers||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.||YES|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))||A name, signature, Social Security number, address, telephone number, passport number, driver's license or state identification card number, bank account number, credit card number, debit card number, any other financial information or medical condition information. Some personal information included in this category may overlap with other categories.||YES|
|C. Protected classification characteristics under California or federal law||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||YES|
|D. Commercial information||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||YES|
|E. Biometric information||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, face prints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||NO|
|F. Internet or other similar network activity||Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.||YES|
|G. Geolocation data||Physical location or movements.||YES|
|H. Sensory data||Audio, electronic, visual, thermal, olfactory, or similar information.||NO|
|I. Professional or employment-related information||Current or past job history or performance evaluations.||NO|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||NO|
|K. Inferences drawn from other personal information||Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||NO|
|L. Sensitive Personal Information||Personal information that reveals a consumers: social security, driver’s license, state identification card, or passport number; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin; religious or personal beliefs; union membership; genetic data; or personal information collected and analyzed concerning a consumer’s health, sex life, or sexual orientation.||NO|
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from consumers. For example, from documents that our consumers provide to us related to the services for which they engage us.
- Indirectly from consumers. For example, through information we collect from our consumers in the course of providing services to them.
- Directly and indirectly from activity on our websites. For example, from submissions through our websites’ portal or websites’ usage details collected automatically.
- From third-parties that interact with us in connection with the services we perform. For example, from service providers to perform functions on our behalf. Examples include but are not limited to fulfilling orders, processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which the information is provided.
- To provide you with information, products or services that you request from us.
- To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
- To improve our website and present its contents to you.
- For testing, research, analysis and product development.
- As necessary or appropriate to protect the rights, property or safety of us, consumers or others.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA or CPRA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
- Category A: Identifiers
- Category B: California Customer Records personal information categories
- Category C: Protected classification characteristics under California or federal law
- Category D: Commercial Information
- Category F: Internet or Other Similar Network Activity
- Category G: Geolocation Data
We disclose your personal information for a business purpose to the following categories of third parties:
- Our affiliates
- Service providers
- Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you
In the preceding twelve (12) months, we have not sold any personal information.
Your Rights and Choices
The Act provides consumers (California residents) with specific rights regarding their personal information. This section describes your Act rights and explains how to exercise those rights.
Right to Personal Information
As required by the Act, we will provide you the following information upon a verifiable consumer request: (1) categories of Personally Identifiable Information that we collect; (2) categories of sources from which the Personally Identifiable Information is collected; (3) the purpose of collecting such Personally Identifiable Information; (4) the categories of third parties with whom we share Personally Identifiable Information; (5) specific pieces of Personally Identifiable Information collected; and (6) Personally Identifiable Information shared for cross-contextual advertising. If we sold or disclosed your Personally Identifiable Information for a business purpose in the preceding 12 months, we will provide (a) a list of the categories of personal information that was sold, and (b) a list of the categories of personal information that was disclosed for a business purpose.
Right to Correct Personal Information
You have the right to request that we correct any inaccuracies in your personal information. Once we receive and confirm your verifiable consumer request, we will correct (and direct our service providers to correct) your personal information stored in our records.
Right to Request Deletion of Personal Information
According to the Act, you may request that your Personally Identifiable Information be deleted. We will comply with this request once we are able to confirm that we received a verified consumer request. Please be advised that we may deny your request to delete your Personally Identifiable Information if we need to maintain your Personally Identifiable Information in order to (1) complete a transaction, provide service or goods, or perform a contract for which the Personally Identifiable Information is collected; (2) detect any security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for these activities; (3) debug products and to identify and repair errors that impair functionality of the Service or Website; (4) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided by law; (5) comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.); (6) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent; (7) enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; (8) comply with a legal obligation; or (9) otherwise use your Personally Identifiable Information, for internal use only, that is compatible with the context in you provide the Personally Identifiable Information.
Right to Restrict Sensitive Personal Information Processing
You have the right to request that we restrict how we use and disclose your sensitive personal information provided we use this sensitive personal information to infer characteristics about you. Should you wish to restrict the processing of your sensitive personal information, please email us at [email protected].
Right to Opt-out of the Sharing or Sale of Personal Information
According to the Act, you have the right to opt-out of the sharing your Personally Identifiable Information for cross-contextual advertising or sale of your Personally Identifiable Information. Should you wish to opt-out of such sale, please email us at [email protected].
Exercising your CCPA Rights.
To request (a) information about your Personally Identifiable Information collected or (b) deletion of your Personally Identifiable Information, please call 888-804-4447, or send a request by email to [email protected] or standard mail to the address found above.
We can only respond to verifiable consumer requests. A verifiable consumer request means a request that is made by consumer, by a consumer on behalf of a consumer’s minor child, or a person registered with the California Secretary of State that is authorized to act on your behalf. Your verifiable consumer request must include (1) sufficient information that allows us to verify your identity or provides sufficient authority to make the request; and (2) describes you request with enough detail to evaluate and respond to your request. We will not respond to any requests if we cannot verify your identity or authority to make the request and confirm that the personal information belongs to you. You are not required to create an account in order to make a verifiable consumer request. We are not required to comply with more than two verifiable requests from the same consumer in a 12-month period of time.
Please allow 45 days to complete your request. We will inform you if more time is required to complete, but it should take no longer than 90 days. If you have an account, we may provide our response to your account. If you do not have an account, we will provide our response according to your requested format, namely, electronically or by mail. Please note that there is no charge for making a request, but we reserve the right to charge a fee if the request is deemed excessive, repetitive, or manifestly unfounded. We will notify you of any fee and reasons for such fee before completing your request.
We will discriminate against you because you exercised your rights under the CCPA including: (1) denying goods or services; (2) charging different prices or rates for goods or services through discounts, benefits, or imposing penalties; (3) providing different level of quality of goods or services; or (4) suggesting that you will receive a different price, rate, quality, or level of goods or services.
INTERNATIONAL PRIVACY LAWS
To contact Customer Care, please call 1-888-807-4447 or email us at [email protected].